Purchase Policies

Returns & Refunds Policy

mazal provides a money-back guarantee (30-days for worldwide customers and 14 days for customers within Switzerland) on an item purchased through this website under the following conditions:
1. Any item being returned must be in the same condition as at the time of sale and in its original packaging.
2. The original purchase receipt must be included for all returns.
3. Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return.
4. All Jewelry must be returned in new, unworn condition, and will undergo quality checks.
The item can be sent via registered, insured mail with tractable shipping method to the following address:
Hottingerstrasse 6
CH – 8032 Zürich
You may also contact us for more information info@mazal.ch

Free Shipping & Insurance Policy

mazal offers free shipping worldwide from 400$ for most of the purchased products except where noted otherwise.

Some of the products might include a shipping cost, which is stated in the product page.
mazal will not be responsible for any VAT and/or taxes and/or customs duty and/or surcharges imposed by the customer country. For further information, please consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
If the delivery of your order is delayed, please contact us.
Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, proceed according to our Exchange and Return Policy.

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.


mazal’s (“mazal”, “we”, “us”) website(s) (our “Site”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other policies posted on our Site. Please read the terms of use carefully before placing any orders on www.mazal.ch


In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the mazal terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to mazal, whose applications are acceptable to mazal and who have authorized mazal to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. mazal reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.


mazal may include hyperlinks on this Site to other websites or resources operated by parties other than mazal, including advertisers. mazal has not reviewed all of the sites linked to its website and shall not be responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites.