General Terms & Conditions
Date: 29.10.2024
1. Scope
Our General Terms and Conditions apply to shipments within Switzerland and the Principality of Liechtenstein.
2. Terms of Payment
Payments are processed via Saferpay. Saferpay is an e-payment solution for processing payments online. All data is transported SSL-encrypted.
Saferpay supports a wide range of payment methods:
PostFinance Card/Visa/Master Card/American Express/Twint
Your credit card account will be debited with the invoice amount when the invoice is issued. The amount will only be debited after the goods have been dispatched.
3. Ordering and conclusion of contract
You order in our store by
– adding items to your shopping cart,
– entering your delivery address,
– checking the entries and completing the order by selecting the payment method and entering the payment details.
After you have sent your order, we will send you an e-mail confirming receipt of your order and listing its details. This confirmation of receipt does not constitute acceptance of your offer, but is only intended to inform you that we have received your order.
The purchase contract is concluded when we accept your order by delivering the goods or notifying you of delivery. The contract is concluded exclusively in German.
4. Terms of Delivery, Exchange and Return Delivery:
Your order will be processed immediately – and if in stock – dispatched without delay. We do charge shipping costs for oders below 250 CHF to the location of your choice within Switzerland or the Principality of Liechtenstein. For deliveries outside of Switzerland or the Principality of Liechtenstein we charge 35 CHF.
If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and refund any payments already received without delay.
Right of withdrawal
Whatever you choose and order – you always have 14 days to check everything at your leisure. If something really doesn’t fit or you don’t like it, simply send it back to us together with the invoice (except for engraved items). Rhomberg accepts unworn items without signs of wear and in their original packaging. You will receive a receipt from the post office when you hand in your parcel. Please keep this in a safe place, because in the event of a lost parcel, your return can only be credited on presentation of this receipt – provided the parcel was returned by registered mail. You bear the direct costs of returning the goods.
Items ordered online can be returned free of charge to any Rhomberg branch within the 14-day period. Please bring the parcel with the original packaging and delivery bill to the branch of your choice.
5. Warranty/Guarantee Conditions
We take special care of our customers and guarantee you a serious purchase. You receive a 2-year guarantee on all jewelry (does not apply to loss, damage, natural wear and tear or clearance items). Please keep the invoice receipt in a safe place. It serves as proof of guarantee.
6. Prices
All prices are quoted in CHF and include VAT. Errors and price changes excepted.
7. Reservation of Ownership
The goods remain the property of Mazal Jenal until final payment has been made.
8. Place of Jurisdiction
The place of jurisdiction is Zurich.